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Products
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Commercial
Inspiration
About us
Contact

Privacy Policy

Terms of Service

Effective Date: 7/1/2026

Welcome to Six Floors Down. These Terms of Service (“Terms”) govern your use of our website located at https://www.sixfloorsdown.com (the “Site”), and any purchases, consultations, appointments, text communications, or other interactions you may have with us online or in-store.

1. Use of the Website

You may use this website for personal and non-commercial purposes only. You agree not to use the Site for any unlawful purpose or activity that could harm us or others.

2. Product and Service Information

All product descriptions, pricing, and availability are subject to change without notice. Colors may vary due to monitor differences. We reserve the right to limit quantities or cancel orders.

3. Appointments, Consultations, and Orders

By scheduling or purchasing, you accept design fees, deposits, and all related terms as outlined in your service agreement or invoice.

4. Text Message Communications (SMS Terms)

By providing your mobile number, you consent to receive promotional and transactional text messages from us.

Message and data rates may apply.
Message frequency varies.
Text STOP to opt out. Text HELP for help.

Your mobile number will not be sold or shared for third-party marketing.

COMMUNICATION VIA SMS AND MOBILE MESSAGING

By providing your mobile phone number to Six Floors Down, you expressly consent to receive communications from us, including text messages (SMS or MMS) and phone calls, related to your use of our services, your account, transactional updates, or other service-related notifications. These communications may be sent via automated technology or manual dialing systems. Message frequency may vary based on your interaction with Six Floors Down. Standard message and data rates may apply. Please contact your mobile carrier for details.

OPTING OUT

You may opt out of receiving SMS messages from Six Floors Down at any time by replying “STOP” to any SMS you receive. Upon sending “STOP,” we will send a confirmation that you have been unsubscribed. After this, you will no longer receive SMS messages unless you opt in again. You may also request to opt out by contacting us directly at info@sixfloorsdown.com

USE AND PROTECTION OF MOBILE INFORMATION

Your mobile number and opt-in status will not be shared, sold, rented, or used for third-party marketing purposes. Six Floors Down will only use your phone number in accordance with this Privacy Policy and for the specific services or communications you've consented to receive.

CONSENT AND ACCEPTABLE USE

Providing your mobile phone number constitutes your agreement to receive communications as described above. Use of our messaging services is subject to our Acceptable Use Policy, which outlines requirements around consent, content restrictions, sender identification, and opt-out handling.

5. Privacy Policy

Our Privacy Policy governs how we collect and use your information. By using our Site, you agree to our data practices.

6. Intellectual Property

All content is owned by Six Floors Down, Inc. and may not be reused without permission.

7. Limitation of Liability

We are not liable for indirect or consequential damages resulting from your use of the Site or our services.

8. Indemnification

You agree to indemnify and hold us harmless from any claims resulting from your use of our Site or violation of these Terms.

9. Changes to Terms

We may update these Terms at any time. Continued use of the Site means you accept the updated Terms.

10. Governing Law

These Terms are governed by the laws of the State of Ohio. Disputes shall be resolved in Franklin County, Ohio.

11. Contact Information

If you have questions, contact us at:

Six Floors Down, Inc.
186 S. State St.
Westerville, OH 43081
(614) 523-1300
info@sixfloorsdown.com

Privacy Policy

Effective Date:7/1/2026

This Privacy Policy explains how Six Floors Down collects, uses, and protects the personal information you provide through our website or in-store.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

1. Information We Collect

Name, address, phone number, and email address
Project details and preferences
Payment and billing information
Mobile numbers for text communication (if opted in)

2. How We Use Your Information

To fulfill orders and provide services
To communicate updates, promotions, or offers (via email or SMS)
To improve customer experience and support

3. SMS Communications

If you opt in, we may send text messages regarding appointments, promotions, or updates. Message and data rates may apply. You can opt out by replying STOP.

4. Sharing of Information

We do not sell, rent, or trade your personal information. Information may be shared only with vendors needed to fulfill your service and in compliance with applicable law.

5. Security

We implement industry-standard measures to protect your personal information from loss, misuse, or unauthorized access.

6. Cookies and Website Tracking

Our website may use cookies to improve user experience and track website traffic. You may disable cookies through your browser settings.

7. Your Rights

You have the right to request access to, correction of, or deletion of your personal information at any time by contacting us directly.

8. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page.

9. Contact

For questions about this Privacy Policy, please contact:

Six Floors Down, Inc.
186 S. State St.
Westerville, OH 43081
(614) 523-1300
info@sixfloorsdown.com

Acceptable Use Policy

(SMS & Mobile Messaging)

Effective Date:7/1/2026

Overview

This Acceptable Use Policy (“Policy”) governs the use of SMS/text messaging and mobile communication services (“Messaging Services”) provided by Six Floors Down (“we,” “our,” or “us”).
By receiving or engaging with our Messaging Services, you agree to this Policy. Failure to comply may result in suspension or termination of messaging services.

Consent Requirements

Obtaining Consent

We require express consent before sending any SMS or mobile messages.
Consent is obtained verbally, either in person or over the phone. At the time consent is obtained, customers are informed of:

The types of messages they will receive
That message frequency may vary
That message and data rates may apply
How to opt out or request help

Customers must explicitly agree to receive SMS messages.
Consent is documented in our system prior to sending any SMS messages and includes the date, time, and method of consent.

Revocation of Consent (Opt-Out)

Customers may opt out of SMS messages at any time by replying STOP to any message.
Upon opting out:

A confirmation message may be sent
No further SMS messages will be sent unless the customer re-enrolls

Customers may also request to opt out by contacting us directly at:
info@sixfloorsdown.com

Sender Identification

All outbound SMS messages clearly identify Six Floors Down as the sender, unless the message is part of an ongoing customer-initiated conversation.

Permitted Message Content

Messages sent using our Messaging Services are transactional and service-related, including:

Appointment confirmations and reminders
Scheduling updates or changes
Technician arrival or on-the-way notifications
Billing or payment notifications
Post-service or post-installation follow-ups
Quote follow-ups requested by the customer

We do not send unsolicited or spam messages.

Prohibited Use

Our Messaging Services may not be used to send:

Messages without proper consent
Unsolicited, deceptive, or misleading messages
Content that is unlawful, abusive, fraudulent, or harmful
Messages intended to evade opt-out mechanisms or carrier safeguards

Message Frequency & Compliance

Message frequency varies based on customer interaction and services requested.
Opt-out requests are honored immediately and in compliance with applicable laws and carrier requirements.

Enforcement

Violations of this Policy may result in suspension or termination of messaging services and may be reported to messaging providers or mobile carriers if required.
We reserve the right to update this Policy at any time.